Call Us: (03) 9893 4537

Fees & Funding

Fees and Funding

Please contact us for a detailed fee schedule.

There are a number of funding options for which you may be eligible to receive to assist with the cost of therapy:

Better Access to Mental Health Care Initiative

The initiative entitles clients up to 10 medicare rebateable sessions in a calendar year. Clients with mental health concerns such as anxiety, bereavement, depression, sleep difficulties, attention deficit disorder and post traumatic stress disorder may be eligible to receive this funding (this is not an exhaustive list). Contact your GP, psychiatrist or paediatrician to discuss a referral if you believe you may be entitiled to receive this funding.

Go to Better Access to Mental Health Care Initiative for more information and to determine whether you or your child may eligible.

Cancellation Policy

As of 1st October 2015, Step by Step’s cancellation policy is as follows:

  • 25% of the scheduled fee will be charged where notice is provided after 8am on the day of the appointment.
  • 50% of the scheduled fee will be charged in situation where there is a failure to attend the appointment without notice.


The cancellation fees will be payable at the next scheduled appointment, or in cases where an appointment is not rescheduled, a separate invoice will be sent. A reminder that cancellation fees are not able to be covered by funding bodies (ie., FaHCSIA, VOCAT) and do not attract rebates from Medicare or Private Health Insurers.


Thank you for understanding the need for a cancellation policy, in order to allow the clinic to run smoothly, while providing the opportunity for all clients to have access to their preferred appointment times.

Helping Children with Autism Initiative (HCWA)

We are a FaHCSIA provider, and children with FaHCSIA funding are entitled up to $12,000 to access early intervention services, for use before their seventh birthday.

Additionally, the HCWA Initiative entitles children to access rebates for 4 sessions of assessment and up to 20 sessions of intervention until the age of fifteen. The referral can be obtained from your child’s paediatrician, a psychiatrist and must be done so prior to their thirteenth birthday.

Following diagnosis, an autism advisor (1300 424 999) can assist with determining eligibility for, and access to, funding through the HCWA Initiative.

Chronic Disease Management Initiative

Previously known as the Enhanced Primary Care plan, the Chronic Disease Management Plan enables clients to receive up to 5 rebateable sessions per calendar year, in addition to other medicare funding such as the Mental Health Care Plan Initiative. The chronic disease management initiative is available for clients with chronic concerns such as Autism Spectrum Disorder, cancer and cardiovascular disease and referrals must be made by your GP.

Go to Chronic Disease Management Initiative for more information.

Private Health Insurance

You may be eligible to claim a rebate from your private health insurance provider and Step by Step Psychology is regsitered with most of the primary health insurance providers in Victoria. Please contact your provider for more information regarding whether you will be eligible to make a claim.

Medicare Safety Net

It is recommended that you register for the Medicare Safety Net. Once the Safety Net threshold is reached, your family may be entitled to greater rebates from Medicare for psychological and other medical services.

Find out more information on the eligibility requirements for the Medicare Safety Net and the associated benefits for your family.